Frequently asked questions about buying and financing cars
Find straightforward information about official vehicle prices, ordering a car, bank finance and Ellaithy Auto Group branches.
What services does Ellaithy Auto Group provide?
Ellaithy Auto Group helps customers choose and request a new car, review available finance routes and find current offers and branch information. Prices, availability and finance remain subject to final confirmation and approval.
What does the displayed official vehicle price mean?
The displayed amount is the official price. The final selling price may vary at the time of purchase due to availability, offer details and market updates.
How can I request a new car?
Browse the new-car catalogue, choose the vehicle and trim, and submit a request. The team will confirm availability, the final price and the next steps.
Can I finance a vehicle purchase?
Yes. Available finance routes may be reviewed with banks or finance providers. Approval, deposit, duration and total cost depend on the lender’s policy and assessment of the application.
Which documents are required for car finance?
Requirements vary by lender, employment status and finance programme. An Ellaithy Auto Group adviser can explain the applicable document list after reviewing the request type.
Is there a fixed deposit or interest rate for every customer?
No. Deposit, cost and duration vary with the vehicle, lender, customer profile and available programme. Only the final approved finance offer should be treated as authoritative.
Does Ellaithy Auto Group sell used cars?
No. Ellaithy Auto Group does not sell used cars. If you select a used vehicle from an outside seller, the team may help you explore bank finance for that purchase, subject to the bank’s approval and the vehicle’s eligibility.
Which used-car model years may be eligible for bank finance?
Eligibility depends on the bank, programme and vehicle condition. In practice, some programmes may consider vehicles approximately 10–20 years old, but this is not guaranteed. The vehicle must be checked against the lender’s current rules.
Does Ellaithy Auto Group provide a warranty on an externally purchased used car?
No. The used vehicle is chosen and purchased from an outside seller, so Ellaithy Auto Group does not provide a warranty on it. The customer should inspect the vehicle and review the seller’s terms before purchase.
Is car-finance approval guaranteed?
No. Approval is issued by the bank or finance provider after reviewing the application, documents and credit criteria. The team can help prepare the request but cannot guarantee approval.
How many Ellaithy Auto Group branches are there?
There are nine branches: Sheraton, Nasr City, Heliopolis, New Cairo 1, New Cairo 5, Heliopolis 2, Sheikh Zayed, Faisal and Al-Shaheed. Visit the branches page for addresses, hours and directions.
Are vehicle price and availability fixed?
Official price and availability can change. The sales team confirms the final price, trim, colour and expected delivery timing when the order is completed.
Can a delivery date be guaranteed before the reservation is confirmed?
Expected delivery timing can be confirmed only after availability, trim, colour and required procedures are checked. Do not rely on a delivery date that has not been confirmed by the sales team.
How can I contact Ellaithy Auto Group?
Call 16227, submit a request through the contact page, or visit one of the nine branches.